Support

1. These Refund & Return Policies apply to all purchases of products through Ahiru Trading (hereinafter referred to as “Ahiru”, “we” or “us”) including our retail shop and shopping website (www.ahiru.com.my).

2. All products are non-returnable and non-refundable unless the product is defective direct result of our error.

3. We reserves the rights to accept or reject the returning of a product.

4. In order to organise the return and refund under these policies, the customer must notify Ahiru Service Support via email to service@ahiru.com.my within 7-days. Customer must get confirmation from us prior to returning a product. The customer must comply the directions of our staff in order to facilitate a refund.

5. The 7-days period will commence on the date that the customer receives delivery from our courier.

6. For the confirmed returning, the returned products must be in unused condition. Customer must ship and return the product to us within 7 days after receiving the return confirmation.

7. We will confirm with the customer for the returning arrangement, customer will take full responsibility of the product damage/lost of the during the return shipping.

8. Where a customer requests a refund in accordance with these policies, the refund will be for the amount of the purchase price inluding the return shipping fee as stated in the customer’s shipping ticket. If there is no proof of return shipping cost, the amount would be for the postage according to Pos Laju rates.

9. Ahiru Trading reserves the right to make changes to these policies without notice.

  1. Ahiru Trading (hereinafter referred to as “Ahiru”, “we” or “us”) will only deliver products ordered through this shopping website to a location where addresses in Malaysia.
  2. We offer free shipping for the order above RM100 within Malaysia.
  3. For order below RM100, shipping rates are RM7 for the first kg and RM2 for every additional kg.
  4. We ship out within 24 hours once payment is received. However, orders made on Saturday and Sunday will only be shipped on Monday.
  5. Courier company normally take 2-3 business days to make delivery to the address. We will inform customer with courier tracking number once a product is shipped.